PRIVACY POLICY

Last Updated: 14th July 2026

At Endless Escapes Worldwide Limited (“Endless Escapes Worldwide”, “we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, enquire about or book a holiday, or use any of our services.

Please read this Privacy Policy alongside any other privacy notices we may provide when collecting your personal information, so you fully understand how and why your data is used.

Who We Are

Endless Escapes Worldwide Limited is the data controller responsible for your personal information.

Company Name: Endless Escapes Worldwide Limited

Company Registration Number: 17325220

Registered Office:

Heatherlea,

Hartfield Road,

Edenbridge,

Kent, TN8 5NH

Email: melanie@endlessescapesworldwide.co.uk

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the details above.

If you are unhappy with how we handle your personal data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). We would, however, appreciate the opportunity to resolve your concerns before you contact the ICO.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. The latest version will always be available on our website.

Please let us know if your personal information changes while you are a customer so we can keep our records accurate and up to date.

Third-Party Websites

Our website may contain links to external websites or services operated by third parties. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies before providing any personal information.

What Personal Data We Collect

Depending on how you interact with us, we may collect the following information:

Identity Information

Name
Title
Date of birth
Gender
Passport details where required for travel bookings

Contact Information

Postal address
Email address
Telephone number

Financial Information

Payment details
Billing information

Booking Information

Holiday bookings
Travel preferences
Passenger information
Insurance details where applicable

Technical Information

When you use our website, we may automatically collect information such as:

IP address
Browser type
Device information
Operating system
Website usage data

Marketing Information

Newsletter preferences
Marketing consent
Communication preferences

Health Information

Where necessary for arranging suitable travel, we may ask you to provide relevant medical or accessibility information. This information is only collected where necessary and handled with additional care in accordance with UK data protection law.

We do not intentionally collect information relating to criminal convictions or other special category data unless legally required.

If You Choose Not to Provide Information

Some personal information is necessary for us to arrange your holiday or provide our services.

If you do not provide information that is required by law or needed to fulfil your booking, we may be unable to process your reservation or provide certain services.

How We Collect Your Information

We collect information in several ways.

Information You Provide

This includes when you:

Contact us with an enquiry
Request a quotation
Make a booking
Subscribe to our newsletter
Contact us by email, telephone, social media or online forms

Automatic Collection

When you visit our website, certain technical information may be collected automatically through cookies or similar technologies.

Third Parties

We may receive information from trusted partners including:

Payment providers
Website analytics providers
Marketing platforms
Booking and travel suppliers
Government authorities where required for travel

We do not record telephone calls.

How We Use Your Personal Information

We only use your personal information where permitted by law.

This may include:

Arranging and managing your holiday
Processing payments
Providing customer support
Sending booking confirmations and travel documentation
Managing changes or cancellations
Responding to enquiries
Complying with legal obligations
Preventing fraud
Improving our website and services
Sending marketing communications where you have agreed to receive them

Our lawful basis for processing your information may include:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent (where required)

Marketing Communications

We may send you newsletters, travel inspiration, offers and promotions that we believe may be relevant to you.

You will only receive marketing emails where you have requested information from us, subscribed to our newsletter, made a booking, or otherwise consented to receive marketing communications.

You can unsubscribe at any time by emailing us: melanie@endlessescapesworldwide.co.uk

We will never sell your personal information to third parties for marketing purposes.

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

Improve website functionality
Remember your preferences
Analyse website performance
Measure marketing effectiveness

Most web browsers allow you to manage or disable cookies through your browser settings. Please not that disabling certain cookies may affect how parts of our website function.

Sharing Your Information

To provide our travel services, we may share your information with trusted third parties where necessary.

These may include:

Airlines
Hotels
Tour operators
Destination management companies
Travel insurance providers
Payment processors
Professional advisers
Government authorities where legally required

We require all organisations handling your personal data on our behalf to keep it secure and use it only for authorised purposes.

International Transfers

As an international travel company, your personal information may need to be transferred outside the United Kingdom.

Where this happens, we take appropriate steps to ensure your information remains protected in accordance with UK data protection legislation.

Data Security

We take the security of your personal information seriously.

We have implemented suitable technical and organisational measures designed to protect your data against:

Loss
Unauthorised access
Misuse
Disclosure
Alteration
Destruction

Access to your information is limited to those who require it to perform their duties.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected.

In many cases, we are legally required to retain customer records for up to six years for tax, accounting and legal purposes.

Where information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information where appropriate
Restrict or object to certain processing
Request transfer of your information to another provider
Withdraw consent where processing is based on consent
Complain to the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details provided above.

Responding to Requests

We aim to respond to all valid requests within 2-3 working days.

Where requests are particularly complex or numerous, we may require additional time, but we will always keep you informed.

We may ask you to verify your identity before releasing personal information to protect your privacy.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Endless Escapes Worldwide Limited

Heatherlea,

Hartfield Road,

Edenbridge,

Kent, TN8 5NH

Email: melanie@endlessescapesworldwide.co.uk

We are committed to protecting your privacy and ensuring your personal information is treated with care, transparency and respect.